Hank · LocalHank · A real person reviews every order
Review response & reputation in San Jose, CA
We only respond to real reviews on accounts you already have. We never write, buy, or ask anyone to fake a review, and we never offer to have reviews removed.
- 📆 Month-to-month
- 👀 A real person reviews the work
- 💲 Fixed monthly price
- 🤝 Cancel before the next billing date
Why it matters in San Jose
Review response & reputation for a San Jose business has to work in the context of Silicon Valley tech campuses plus a large, everyday neighborhood economy. Around Santana Row and Japantown, customers also come in from Milpitas and other nearby places, like a quiet midsummer week when campuses thin out or a packed holiday stretch at Santana Row. LocalHank delivers the work online, and a real person reviews every order.
Owners in San Jose are busy running the shop, and marketing falls off between busy stretches, like a quiet midsummer week when campuses thin out or a packed holiday stretch at Santana Row. A monthly plan keeps Instagram, Google, and your site current without hiring a staffer.
Who orders this around San Jose:
- A cafe that wants help answering tough reviews without getting defensive
- A software consultancy in Japantown with a stack of unanswered Google reviews
- A restaurant whose San Jose customers write kind reviews and never hear back
Hank's tip: Reply to the hard reviews with facts and a real offer to make it right offline. San Jose readers can tell the difference between a template and a person.
Service area: San Jose businesses in Japantown, Willow Glen, and East San Jose, plus nearby communities such as Mountain View, Santa Clara, and Sunnyvale. All work is delivered online, so there is no office visit.
Compare packages
| Basic | Standard | Premium | |
|---|---|---|---|
| Price | $295/mo | $545/mo | $895/mo |
| Billing | Month-to-month | Month-to-month | Month-to-month |
| Up to 15 review replies per month (drafts) | Yes | — | — |
| A simple reply style guide | Yes | — | — |
| Weekly batch delivery | Yes | — | — |
| Up to 40 review replies | — | Yes | — |
| Drafts or posted replies after your approval, if you grant access | — | Yes | — |
| A monthly snapshot of new reviews | — | Yes | — |
| Up to 80 review replies | — | — | Yes |
| Faster turnaround on new reviews (business days) | — | — | Yes |
| A short monthly reputation summary | — | — | Yes |
| A review-request email or text script you can send to real customers | — | — | Yes |
After you order: what to send Hank
- Links to your Google, Facebook, Yelp, or other public review profiles
- Access if you want us to post approved replies
- How you want to sound, and any legal or privacy lines we must not cross
- Names or situations we should never mention
- Whether unhappy reviews should be flagged to you before a reply goes out (recommended)
You'll get an intake email with an upload link right after checkout. The clock starts when your files arrive.
Sample work
Portfolio samples for review response are being added. Want to see examples before you order? Ask Hank and we'll send some.
Review response in San Jose: FAQ
Can you remove a bad review?
No. We don't offer review removal, and we won't pretend we can.
Do you have a San Jose office?
No. LocalHank serves San Jose remotely.
Can a cafe in Santana Row order this?
Yes. A cafe is a good fit for the review response package. Order online, send the items on the intake list, and the finished work comes back by email. No in-person meeting is needed.
Do you also serve customers coming from Cupertino?
Yes, if that is part of how your San Jose business actually works. Tell us in the intake, and we can name Cupertino on the materials or profile copy where it belongs. We will not add towns you do not serve.
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