Hank · LocalHank · A real person reviews every order
Review response & reputation in New York City, NY
We only respond to real reviews on accounts you already have. We never write, buy, or ask anyone to fake a review, and we never offer to have reviews removed.
- 📆 Month-to-month
- 👀 A real person reviews the work
- 💲 Fixed monthly price
- 🤝 Cancel before the next billing date
Why it matters in New York City
Review response & reputation for a New York City business has to work in the context of a five-borough mix of global industries and dense neighborhood commerce. Around Brooklyn and Queens, customers also come in from Yonkers and other nearby places, like a packed holiday week in Midtown or a quieter midsummer weekend in some neighborhoods. LocalHank delivers the work online, and a real person reviews every order.
Owners in New York City are busy running the shop, and marketing falls off between busy stretches, like a packed holiday week in Midtown or a quieter midsummer weekend in some neighborhoods. A monthly plan keeps Instagram, Google, and your site current without hiring a staffer.
Who orders this around New York City:
- A clinic whose New York City customers write kind reviews and never hear back
- A professional office that wants help answering tough reviews without getting defensive
- A cafe in Staten Island with a stack of unanswered Google reviews
Hank's tip: Reply to the hard reviews with facts and a real offer to make it right offline. New York City readers can tell the difference between a template and a person.
Service area: New York City businesses in the Bronx, Staten Island, and Downtown Brooklyn, plus nearby communities such as Hoboken, Yonkers, and New Rochelle. All work is delivered online, so there is no office visit.
Compare packages
| Basic | Standard | Premium | |
|---|---|---|---|
| Price | $295/mo | $545/mo | $895/mo |
| Billing | Month-to-month | Month-to-month | Month-to-month |
| Up to 15 review replies per month (drafts) | Yes | — | — |
| A simple reply style guide | Yes | — | — |
| Weekly batch delivery | Yes | — | — |
| Up to 40 review replies | — | Yes | — |
| Drafts or posted replies after your approval, if you grant access | — | Yes | — |
| A monthly snapshot of new reviews | — | Yes | — |
| Up to 80 review replies | — | — | Yes |
| Faster turnaround on new reviews (business days) | — | — | Yes |
| A short monthly reputation summary | — | — | Yes |
| A review-request email or text script you can send to real customers | — | — | Yes |
After you order: what to send Hank
- Links to your Google, Facebook, Yelp, or other public review profiles
- Access if you want us to post approved replies
- How you want to sound, and any legal or privacy lines we must not cross
- Names or situations we should never mention
- Whether unhappy reviews should be flagged to you before a reply goes out (recommended)
You'll get an intake email with an upload link right after checkout. The clock starts when your files arrive.
Sample work
Portfolio samples for review response are being added. Want to see examples before you order? Ask Hank and we'll send some.
Review response in New York City: FAQ
Can you remove a bad review?
No. We don't offer review removal, and we won't pretend we can.
Do you have a New York City office?
No. LocalHank serves New York City remotely.
Can a clinic in Brooklyn order this?
Yes. A clinic is a good fit for the review response package. Order online, send the items on the intake list, and the finished work comes back by email. No in-person meeting is needed.
Do you also serve customers coming from Newark?
Yes, if that is part of how your New York City business actually works. Tell us in the intake, and we can name Newark on the materials or profile copy where it belongs. We will not add towns you do not serve.
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