Hank · LocalHank · A real person reviews every order
Review response & reputation in Durham, NC
You approve the tone once, and you can still approve individual replies whenever you want, especially the hard ones.
- 📆 Month-to-month
- 👀 A real person reviews the work
- 💲 Fixed monthly price
- 🤝 Cancel before the next billing date
Why it matters in Durham
Review response & reputation for a Durham business has to work in the context of a Triangle university and healthcare city with a well-known downtown food scene. Around the east side and Downtown Durham, customers also come in from Chapel Hill and other nearby places, like a packed evening downtown or a busy university September. LocalHank delivers the work online, and a real person reviews every order.
Owners in Durham are busy running the shop, and marketing falls off between busy stretches, like a packed evening downtown or a busy university September. A monthly plan keeps Instagram, Google, and your site current without hiring a staffer.
Who orders this around Durham:
- A restaurant in Ninth Street with a stack of unanswered Google reviews
- A clinic whose Durham customers write kind reviews and never hear back
- A college-town cafe that wants help answering tough reviews without getting defensive
Hank's tip: Reply to the hard reviews with facts and a real offer to make it right offline. Durham readers can tell the difference between a template and a person.
Service area: Durham businesses in Trinity Park, the Southside, and the west end, plus nearby communities such as Chapel Hill, Morrisville, and Hillsborough. All work is delivered online, so there is no office visit.
Compare packages
| Basic | Standard | Premium | |
|---|---|---|---|
| Price | $295/mo | $545/mo | $895/mo |
| Billing | Month-to-month | Month-to-month | Month-to-month |
| Up to 15 review replies per month (drafts) | Yes | — | — |
| A simple reply style guide | Yes | — | — |
| Weekly batch delivery | Yes | — | — |
| Up to 40 review replies | — | Yes | — |
| Drafts or posted replies after your approval, if you grant access | — | Yes | — |
| A monthly snapshot of new reviews | — | Yes | — |
| Up to 80 review replies | — | — | Yes |
| Faster turnaround on new reviews (business days) | — | — | Yes |
| A short monthly reputation summary | — | — | Yes |
| A review-request email or text script you can send to real customers | — | — | Yes |
After you order: what to send Hank
- Links to your Google, Facebook, Yelp, or other public review profiles
- Access if you want us to post approved replies
- How you want to sound, and any legal or privacy lines we must not cross
- Names or situations we should never mention
- Whether unhappy reviews should be flagged to you before a reply goes out (recommended)
You'll get an intake email with an upload link right after checkout. The clock starts when your files arrive.
Sample work
Portfolio samples for review response are being added. Want to see examples before you order? Ask Hank and we'll send some.
Review response in Durham: FAQ
Do you need login access?
Only if you want us to post replies after you approve them. Drafts can be delivered in a doc without any access.
Do you have a Durham office?
No. We serve Durham remotely.
Can a restaurant in the east side order this?
Yes. A restaurant is a good fit for the review response package. Order online, send the items on the intake list, and the finished work comes back by email. No in-person meeting is needed.
Do you also serve customers coming from Hillsborough?
Yes, if that is part of how your Durham business actually works. Tell us in the intake, and we can name Hillsborough on the materials or profile copy where it belongs. We will not add towns you do not serve.
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